order security

This site uses the latest encryption technology to ensure that every transaction is a safe one.  All transactions are processed over the Secure Socket Layer (SSL).

your privacy

We will not rent or sell your name, address, email address, credit card information, or any other personal information to any third party.  If you have purchased from us or have created an account with us, we may occasionally update you via email to announce special discounts or new features.  If you do not wish to receive email from us, simply reply to the email you received with the line, "please remove me from your email list."

payment terms

We accept Visa, MasterCard, American Express, Discover, and PayPal for US customers.  International (Non US) orders must be paid via check in advance or wire transfer.  Please call us for wire transfer instructions.

general return policy

4MAX offers a limited 14-day money back return policy.  There will be a 20% restocking fee on all returned goods.  After 14 days, there are no returns on any items.  If free shipping was offered on any items, the customer will now be responsible for the cost of the initial shipping in addition to the 20% restocking fee.

If you observe that the box in which your items arrived in appears damaged by the shipping provider, you must contact us immediately upon receipt so we can arrange an on-site evaluation by our shipping provider.

An RMA number is required for all packages shipped to 4MAX by a customer or the package will be refused automatically by our receiving department.

warranty policy

Depending on the product and the manufacturer, 4MAX offers one- and two-year warranties on all pc-based DVRs manufactured by 4MAX.  A warranty will accompany all 4MAX manufactured DVRs at the time of shipment.

Please refer to the 4MAX warranty for instructions for warranty work.